Trackeon Terms of Service

Last updated: October 26, 2026

These Terms of Service ("Terms") are a legal agreement between you and Trackeon Golf, LLC ("Trackeon," the "Company," "we," "us," or "our") governing your use of the Trackeon mobile app (the "App") and the website at trackeongolf.com (the "Site," and together with the App, the "Services"). By accessing or using the Services, downloading or installing the App, creating an account, or submitting a Site form, you agree to these Terms. If you do not agree, do not use the Services.

1. What Trackeon is

Trackeon is a golf launch-monitor App for iOS and Android. Using your phone's camera and microphone, it performs on-device analysis to estimate full-swing and putting metrics such as ball speed, launch angle, spin, carry and total distance, and simulated putting roll. It also lets you maintain a golf bag, track shot history and stats, optionally stream calculated shot data to a companion display through a QR-code-linked session, and connect calculated shot data to supported golf-simulator software on your local network, including GSPro, OpenGolfSim, and Muni Golf. The Site provides information about Trackeon and forms for contact, support, and privacy requests. Beta registration is closed.

Raw camera video and microphone audio used for analysis are not intentionally sent through the simulator integrations. Automatic failed-swing capture uploads are off unless you opt in under Account → Privacy. The App can retain up to ten recent failed-swing capture files on your device, including while uploads are off. If you enable uploads, available retained files and future failed captures may upload after you leave tracking, together with camera and tracking diagnostics. Putts and successful swings are not uploaded automatically. There is no user-facing capture browser or manual-upload screen. Capture saving or upload can fail, and account deletion's separate uploaded-capture cleanup can also fail. These capture files do not contain microphone audio. Our Privacy Policy explains the information the Services store, process, and disclose, including these optional uploads.

2. Estimates only

Shot and putting metrics produced by the App are estimates intended for entertainment, practice, and general training. They are generated by device-based sensor analysis and simulation and are not certified measurements or a substitute for a professional launch monitor, club fitting, coaching, or medical or physical advice. Results can vary with the device, setup, environment, equipment, swing, putting surface assumptions, and connected software. Do not rely on the App's output for equipment purchases, competitive rankings, wagering, safety decisions, or any purpose requiring certified accuracy.

The optional elevation lookup estimates terrain elevation above sea level using Google's Elevation API. It does not measure the phone's altitude or the camera's height above the ground. Approximate device location and source-data limitations can affect the estimate. Verify or correct the value for your setup; do not rely on it for surveying, navigation, safety, or other purposes requiring an accurate altitude measurement. The Google Maps Platform subsection below describes the Google terms that apply to this feature.

3. Safe use

Golf activity can cause serious injury or property damage. You are responsible for using the App safely. Securely mount or position your device, use an appropriate hitting area and protective equipment, confirm adequate clearance, and follow all facility and equipment rules. Do not swing or hit a ball when a person, animal, device, or property is in the possible path of the club or ball. Stop using the App if it distracts you or creates an unsafe condition.

You acknowledge that the placement and use of a mobile device or other equipment in a golf-practice or simulator environment entails risks of physical damage, including impact from a ball or club, falls, vibration, heat, and exposure to moisture. You are solely responsible for the selection, positioning, mounting, securing, protection, and operation of your devices and accessories and for compliance with applicable manufacturer instructions. Subject to Section 13 and rights that cannot lawfully be excluded, you assume the risks associated with that placement and use.

4. Accounts and age requirements

You may create an account with an email and password, Google Sign-In, or, on supported Apple devices, Sign in with Apple. An account is required to use the App.
You must be at least 13 years old — or the minimum age required to consent to data processing in your country, if higher — to create an account. If you are under the age of legal majority where you live, your parent or legal guardian must review and accept these Terms and supervise your use of the App.
You must provide accurate information and keep supported account information current.
You are responsible for safeguarding your device and account credentials and for activity under your account. Notify us promptly if you believe your account has been compromised.

Account access. Except as expressly permitted by the Services or applicable store requirements, your account is personal to you and may not be sold, rented, transferred, or made available for use by unrelated persons. This restriction does not prevent use of your account on your own supported devices, participation through the App's built-in shared-session or companion-display features, or sharing expressly permitted by applicable store rules.

Promotional-access abuse. You may not create, obtain, or control additional accounts, provide false information, manipulate purchase or entitlement records, or otherwise circumvent eligibility requirements for the purpose of obtaining free or promotional access more often than permitted by the applicable offer. We may investigate suspected abuse and restrict access proportionately under Section 8, subject to applicable law and mandatory store requirements.

5. Privacy and your data

Our Privacy Policy explains how we collect, use, disclose, retain, and delete information. You retain ownership of shot data and swing-capture files you provide or generate through the App. You grant us a limited license to host, reproduce, process, and transmit that data only as needed to provide, secure, and support the Services and as otherwise described in the Privacy Policy, including receiving failed-swing captures if you opt in under Account → Privacy and transmitting calculated shot data to a companion display or simulator destination you select.

Calculated shot records are retained for the life of your account unless you delete a shot or your account. Deleting an individual shot does not currently recalculate cumulative lifetime stats.

Your selected elevation is saved locally on your device and may also be included in shot records stored with your account, whether entered manually or obtained through automatic lookup. It is shared across setup screens and retained after restarting the App until you replace or clear it or remove the App's local data. It does not automatically change when you move to another location. Revoking location permission or signing out does not automatically clear that setting. Our Privacy Policy explains the coordinates sent for lookup, Google's processing, and your controls.

Authority to provide content. You represent that you have the rights, permissions, and other lawful authority necessary to capture and provide any recordings, feedback, or other material you submit through the Services and to permit the processing described in these Terms and the Privacy Policy. You are responsible for complying with applicable recording, privacy, publicity, and intellectual-property laws, including obtaining permission from other persons where required. This provision does not transfer ownership of your content or expand the Company's limited license under this Section, and does not waive any consent required for optional data processing.

6. Free access and subscriptions

Free access. Eligible Trackeon accounts can start one seven-day free-access period by tapping “Start my free week” in the App. Signing in alone does not start it. This access is provided through a promotional entitlement, is separate from an Apple App Store or Google Play introductory offer, requires no payment information, and does not automatically convert into a paid subscription. When it ends, you can choose whether to subscribe for continued access to paid App features.
Purchases. The App shows the available monthly or annual billing periods and the price supplied by your device's store before purchase. Payment is charged to your Apple App Store or Google Play account when you confirm the purchase. Availability, currency, taxes, and prices may vary by store and region. The purchase screen and store confirmation show the terms for your purchase.
Automatic renewal and cancellation. Subscriptions renew automatically for the same billing period unless canceled through the store before renewal, subject to the timing shown by that store. Review, manage, or cancel from Account → Manage subscription in the App or through your store's subscription settings. Canceling generally stops the next renewal and leaves access through the paid period, subject to the store's rules and applicable law. Deleting your Trackeon account or removing the App does not cancel a store subscription.
Refunds and billing changes. Price changes, refunds, billing disputes, payment methods, and cancellation timing are administered under the rules of the store that processed the purchase and applicable law. Contact that store for a refund request. Nothing in these Terms limits mandatory consumer rights.
Restoring access. Use Restore Purchases in the App if an existing store purchase is not recognized. You may need to sign in to the appropriate store and Trackeon accounts. RevenueCat helps validate purchases and determine subscription and promotional access. A billing or access problem does not itself cancel a subscription; contact support@trackeongolf.com if access remains incorrect.

7. Acceptable use

You agree not to:

Reverse engineer, decompile, disassemble, or otherwise attempt to derive the App's source code, algorithms, or underlying models, except to the extent applicable law permits that activity despite this restriction.
Abuse, overload, disrupt, damage, or interfere with the Services, a connected simulator, or related infrastructure.
Attempt to gain unauthorized access to the Services, our systems, a connected device, or another person's account or data.
Circumvent security or access controls.
Use the App for unlawful, fraudulent, harmful, or infringing purposes.
Submit malicious code or content or use automated means to scrape or access the Services without our permission.

We may investigate suspected violations and take proportionate action, including restricting access, as permitted by law.

8. Account deletion, suspension, and termination

You may stop using the App at any time. You may delete individual shots or delete your account from the Account screen in the App.
When account deletion completes, the active account and associated profile, bag, shot, and aggregate-stat records are removed when the relevant database deletion succeeds. Account deletion separately attempts to remove uploaded swing-capture files, but that cleanup can fail and files may remain. Limited security, authentication, diagnostic, and legal-compliance records may remain for applicable periods, and residual copies may remain in backups until they cycle out, as described in the Privacy Policy. Deleting your Trackeon account or uninstalling the App does not cancel an Apple App Store or Google Play subscription. Cancel through the store that processed the purchase. In-App account deletion does not automatically erase RevenueCat customer or purchase records or the store's billing records; see the Privacy Policy for related data requests.
We may suspend or terminate access if we reasonably believe you violated these Terms, abused the service, created risk or legal exposure, or harmed Trackeon, another user, or our infrastructure. Where practical and legally permitted, we will make reasonable efforts to notify you.
Provisions that by their nature should survive termination, including ownership, lawful handling of retained personal information, warranty disclaimers, liability limitations, accrued obligations, dispute resolution, limited indemnification, and the applicable general provisions, survive to the extent appropriate to their subject matter and permitted by law.

9. Service availability, maintenance, and discontinuation

Subject to applicable law, mandatory Apple App Store or Google Play requirements, and any express, enforceable commitment applicable to your purchase, Trackeon Golf, LLC reserves the right, in its sole discretion, at any time and for any reason, to modify, restrict, suspend, discontinue, or terminate the Services, in whole or in part, or to cease its business operations. The Company may exercise these rights without prior notice except to the extent notice is required by applicable law, mandatory store requirements, or such an express commitment. Nothing in this Section extinguishes obligations that survive discontinuation under applicable law or mandatory store requirements.

No minimum maintenance commitment. Except to the extent required by applicable law, mandatory store requirements, or an express, enforceable commitment applicable to your purchase, the Company has no obligation to develop, maintain, support, update, or continue providing the Services, any feature or integration, or compatibility with any device or platform for any fixed or minimum period or indefinitely. The availability of the Services at any given time does not constitute a promise of continued availability.

Discontinuation and refunds. To the fullest extent permitted by applicable law, discontinuation or termination of the Services, or cessation of the Company's business operations, does not, of itself, entitle you to any refund, credit, reimbursement, or other compensation. This limitation does not apply to refunds or other remedies required by applicable law, mandatory Apple App Store or Google Play requirements, or an express, enforceable commitment applicable to your purchase. Nothing in this Section limits non-waivable rights relating to prepaid subscription periods, statutory warranties, or guarantees. Subscription cancellation, renewal, and refund matters remain subject to Section 6 and the applicable store requirements.

We do not guarantee the perpetual availability of stored data or any particular feature. You should not rely on the Services as the sole repository of information you need to retain. Discontinuation does not release the Company from applicable obligations concerning personal information described in the Privacy Policy.

Events beyond reasonable control. To the extent permitted by applicable law, the Company is not liable for a delay or failure to perform caused by circumstances beyond its reasonable control, such as natural disasters, fire, civil unrest, governmental action, or failures of telecommunications, power, or third-party infrastructure that the Company could not reasonably prevent or overcome. The Company will use reasonable efforts to mitigate the effects of such an event and, where practicable, resume affected performance, subject to the discontinuation rights in this Section. This provision does not excuse the Company's own failure to exercise legally required care or release it from mandatory refund, data-protection, or store obligations.

Planned features. Unless expressly included in a binding commitment applicable to your purchase, descriptions of proposed features, integrations, or release dates reflect current plans and are not commitments to deliver them. Purchase decisions should be based on features described as currently available. Nothing in this provision excludes a legally binding representation, guarantee, or consumer remedy.

10. Third-party services and simulator integrations

The Services rely on third-party services, including Supabase for backend and authentication services, RevenueCat for free-access and subscription entitlement management, purchase restoration, and subscription analytics, Google's Elevation API for optional terrain-elevation lookup, Sentry for diagnostics and feedback, PostHog for App and Site analytics, Google Sign-In and Sign in with Apple for optional authentication, Supabase Auth for account email delivery, Expo/EAS Update for App updates and infrastructure, Webflow for Site hosting and forms, Cloudflare for Site bot protection, and Apple and Google for App distribution and platform services. See our Privacy Policy for more detail about the information these providers process.

Google Maps Platform — Elevation API only

The App includes Google Maps features and content solely through the Google Maps Platform Elevation API, which supplies terrain elevation for coordinates submitted at your request. This is our only Google Maps Platform API integration. Google Sign-In is a separate, optional authentication service.

Your use of the Google-provided elevation feature and content is subject to the then-current Google Maps End User Additional Terms of Service and Google Privacy Policy, which are incorporated by reference for that use. Google and its licensors retain their rights in Google-provided content; these Terms do not grant you ownership of that content or rights beyond the applicable Google terms. If you do not agree to those terms, do not use automatic lookup; you can enter elevation manually instead.

Automatic lookup requires a signed-in, non-guest account, an Internet connection, and device location permission. Selecting the location button requests that Trackeon send your approximate coordinates through its backend to Google's Elevation API. The deployed get-elevation function verifies the signed-in, non-guest account and applies per-account request limits of 5 per minute and 100 per rolling 24 hours; excess requests may be rejected or delayed. A lookup may fail or be temporarily unavailable; you may enter a value manually or retry when permitted. You must not attempt to bypass applicable request limits, automate bulk extraction of elevation data, or use this feature in violation of the applicable Google terms. We may restrict, suspend, or terminate access to the Google-provided feature when needed to address such violations.

Simulator integrations

If you choose to connect the App to GSPro, OpenGolfSim, or Muni Golf, you direct the App to send calculated shot information to the local-network host and port you enter. You are responsible for using a trusted network and destination device. Trackeon does not add transport encryption to these local-network connections. You must obtain and maintain any simulator software, account, license, subscription, equipment, and network access required by the relevant provider. Trackeon does not provide or sell these products.

GSPro, OpenGolfSim, and Muni Golf are independent third-party products. Trackeon Golf, LLC is not affiliated with or endorsed by their providers; their names and marks belong to their respective owners. Their availability, APIs, compatibility, data handling, and features may change. The Company does not guarantee that an integration will connect, remain compatible, accept a shot, or calculate or preserve results accurately.

Your use of a simulator remains subject to its provider's applicable terms and eligibility requirements. Review the GSPro Terms and GSPro Privacy Policy, the OpenGolfSim Terms and OpenGolfSim website Privacy Policy, and information made available through the Muni Golf website. OpenGolfSim's linked privacy notice concerns its website; consult its provider for information applicable to desktop-software processing. OpenGolfSim requires users to be at least 18 years old. Do not use that integration unless you satisfy its age and other eligibility requirements. GSPro requires a parent or guardian to review and accept its terms and supervise use by a minor. These provider materials do not replace these Terms or Trackeon's Privacy Policy.

We are not responsible for third-party services or software to the extent permitted by applicable law.

11. Intellectual property and license

The Services, including their software, design, branding, and content other than user data, are owned by Trackeon Golf, LLC or the applicable licensors and are protected by intellectual-property laws. We grant you a limited, personal, non-exclusive, non-transferable (except where applicable platform terms permit), revocable license to use the Services for their intended purpose on devices you own or control, subject to these Terms and applicable platform rules. No other rights are granted.

The Services include third-party and open-source software governed by separate license terms. Applicable copyright notices and licenses are available with the App or from us on request. Those licenses control if they conflict with these Terms concerning the third-party software.

Feedback you voluntarily provide about Trackeon may be used without restriction or compensation to improve the App, provided we handle personal information in that feedback according to the Privacy Policy.

12. Disclaimer of warranties

To the maximum extent permitted by law, the Services are provided "as is" and "as available," without warranties of any kind, express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Services or third-party integrations will be uninterrupted, error-free, secure, or compatible with every device or third-party product, or that shot metrics, putting simulations, transmissions, acknowledgements, or stored information will be accurate, complete, or suitable for any purpose.

Some jurisdictions do not allow the exclusion of certain warranties, so some exclusions may not apply to you. Nothing in these Terms excludes a warranty or consumer right that cannot lawfully be excluded.

13. Limitation of liability

Device damage. To the fullest extent permitted by applicable law, Trackeon Golf, LLC and its owners, employees, contractors, and affiliates shall not be liable for damage to, loss of, or malfunction of any mobile device, computer, or accessory, or for associated repair or replacement costs, arising out of or relating to installation, setup, or use of the App or related golf-practice or simulator activities, whether such damage is direct or indirect and regardless of the legal theory asserted. This exclusion does not apply to fraud, gross negligence, willful misconduct, or any liability that applicable law prohibits excluding.

To the maximum extent permitted by applicable law, Trackeon Golf, LLC and its owners, employees, contractors, and affiliates will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of data, profits, revenue, business, or goodwill, arising from or related to the Services or these Terms, even if advised that such damages were possible.

To the maximum extent permitted by applicable law, our total aggregate liability arising from or relating to the Services or these Terms will not exceed the amount you paid us in the twelve months before the event giving rise to the claim, if any, or fifty US dollars (US$50), whichever is greater.

Some jurisdictions do not allow certain exclusions or liability limits. In those jurisdictions, these limitations apply only to the extent permitted by law. Nothing in these Terms limits liability that cannot lawfully be limited.

14. Apple App Store terms

If you obtained the App through Apple's App Store, Apple's Standard Licensed Application End User License Agreement applies in addition to these Terms. These Terms govern the Trackeon account and service and supplement that standard license. If these Terms conflict with a mandatory Apple platform term, the applicable Apple term controls to the extent of the conflict.

15. Changes to these Terms

Trackeon Golf, LLC reserves the right to amend, modify, or replace these Terms at any time, in its sole discretion, subject to applicable law. Revised Terms will be posted on the Site and will take effect on the effective date stated with the revisions or, if no effective date is specified, upon posting, except where applicable law requires otherwise. We will provide notice of material changes and obtain affirmative acceptance to the extent required by applicable law. To the extent permitted by law, your continued use of the Services after the revised Terms take effect constitutes acceptance of those Terms. If you do not agree to the revised Terms, you must discontinue use of the Services. No amendment will apply retroactively to the extent prohibited by law or impair rights that cannot lawfully be waived. The "Last updated" date identifies the most recent revision.

16. Governing law and disputes

These Terms are governed by the laws of the State of North Carolina, United States, without regard to conflict-of-law principles, subject to mandatory protections under the law applicable to you. Except where applicable law or the small-claims exception below requires otherwise, the state and federal courts located in North Carolina have jurisdiction over disputes arising out of or relating to these Terms or the Services, and the parties consent to that jurisdiction.

Informal resolution. Before commencing court proceedings, the parties will make a good-faith effort to resolve a dispute by written notice identifying the claimant, contact information, the material facts, and the relief sought. Notices to the Company may be sent to support@trackeongolf.com or the mailing address in Section 20. The Company may send its notice to the contact address you have provided. The parties will ordinarily allow 30 days after receipt to attempt resolution. This process does not prevent either party from bringing an eligible small-claims action, seeking urgent relief, or taking action necessary to preserve a claim or avoid a time bar; it does not shorten any statutory limitation period.

Nothing in this Section deprives you of mandatory consumer protections, the right to bring proceedings in a forum available under applicable consumer law, or the right to contact a regulator or other public authority. This Section does not require arbitration or waive any right to participate in proceedings that applicable law protects.

17. Language

These Terms are currently available in English only, even though the App's interface is localized into other languages. In case of a conflict between translations, the English version governs to the extent permitted by law.

18. Limited indemnification

To the extent permitted by applicable law, you agree to indemnify Trackeon Golf, LLC and its owners, employees, contractors, and affiliates against amounts finally awarded to a third party by a court of competent jurisdiction, amounts paid under a settlement you approve in writing, and reasonable external legal costs, but only to the extent directly caused by your fraud, willful misconduct, or knowing violation of applicable law or a third party's intellectual-property, privacy, or other legal rights in connection with your use of the Services or material you submit.

This obligation does not apply to the extent a claim or loss results from the Company's or another protected person's breach of these Terms, negligence, unlawful conduct, or failure to perform an obligation imposed on that person by law. It does not require reimbursement merely because you submit a complaint or exercise a legal right.

The Company will give you reasonably prompt notice of a claim, provide reasonable cooperation, and permit your reasonable participation in its defense. A delay in notice reduces your obligation to the extent it materially prejudices you. No settlement imposing an obligation on you may be entered into without your prior written consent. Nothing in this Section excludes or restricts a non-waivable consumer right or remedy.

19. General provisions

Entire agreement and order of precedence

These Terms, the Privacy Policy, and any express purchase-specific terms or separately executed agreement applicable to the Services constitute the entire agreement concerning their subject matter and supersede earlier understandings on that subject, subject to Section 15. A separately executed agreement or express purchase-specific term controls a conflict within its stated scope. Mandatory law and applicable mandatory platform or open-source license terms control to the extent of any conflict. The Privacy Policy governs personal-information handling; acceptance of these Terms does not replace any separate consent required for optional processing.

Informal support communications do not amend these Terms unless expressly identified as an amendment agreed by an authorized Company representative. Nothing in this Section excludes liability for fraud or misrepresentation or limits legally binding pre-contractual information or representations that applicable law protects.

Severability and no waiver

If a provision is held invalid or unenforceable, it will be severed to the extent necessary, and the remaining provisions will continue in effect, except where applicable law requires a different result. Failure or delay to exercise a right does not waive that right. Any waiver must be express, applies only to the particular circumstances stated, and does not waive a later breach, subject to applicable law.

Assignment and business succession

The Company may assign these Terms and the associated rights and obligations to a successor in connection with a merger, reorganization, or sale of all or substantially all of the business or assets relating to the Services, provided the successor assumes the applicable obligations and the transfer does not diminish rights that cannot lawfully be waived. Any transfer of personal information remains subject to the Privacy Policy and applicable notice, consent, and other legal requirements. You may not assign your account or rights under these Terms without the Company's prior written consent, except as permitted by the Services or applicable law.

Electronic communications and notices

To the extent permitted by law, notices concerning the Services or these Terms may be provided through the App, the Site, or the email address associated with your account. Material-change notices remain subject to Section 15 and the Privacy Policy. Notices you send to the Company may use the email or mailing address in Section 20; dispute notices must also include the information required by Section 16. These methods do not replace any legally required delivery method or consent to electronic delivery, authorize electronic service of court proceedings contrary to procedural law, or alter store subscription-cancellation procedures. Optional marketing communications and optional data-processing consent remain separate.

Relationship of the parties and third-party rights

The contracting party is Trackeon Golf, LLC. These Terms do not create a partnership, joint venture, employment, agency relationship, or personal guarantee by a Company owner, employee, or representative. This provision does not exclude any independent liability imposed by applicable law. The persons expressly protected under Sections 12, 13, and 18 may enforce those protections to the extent permitted by law. Except for those persons and any third-party rights required by applicable platform terms or law, these Terms confer no enforcement rights on persons who are not parties.

20. Contact us

If you have questions about these Terms, contact:

support@trackeongolf.com

Trackeon Golf, LLC | 267 Timber Dr PO Box 1202, Garner, NC 27529