Step 01
A shot is missed or the numbers look wrong
Clean the lens, steady the tripod, add even light, and confirm the full ball and clubhead are visible. Then measure the floor-to-lens height again and compare it with Tracker settings.
Best approach
Change one thing at a time and test again before moving to the next section.
Useful detail
Note the exact screen and message where the problem begins.
Step 02
Tracker does not become ready
Turn the phone volume up and wait for the ready tone. Close any other app using the camera, reopen Trackeon, and confirm camera permission is enabled in the phone's system settings.
Step 03
The browser simulator will not pair
Refresh the browser simulator to create a new QR code. Increase the display brightness, remove glare, and keep the entire code inside the scanner frame.
Step 04
Open Golf Sim or GSPro will not connect
Keep the desktop app open and confirm both devices are on the same local network. Recheck the computer's local IPv4 address and allow the simulator through the firewall on private networks. Use port 3111 for Open Golf Sim or 921 for GSPro unless you have changed the simulator's settings.
If you still cannot get connected reset the OpenAPI connection in GSPro or reset the connection in OGS and try again.
Step 05
Connected, but the shot does not appear
Return to Tracker and wait for the ready tone before hitting. For Open Golf Sim, set the starting club there and handedness in Trackeon. For GSPro, set both club and handedness in GSPro.
Still stuck?
Restart the phone app and desktop simulator, try one connection type at a time. If you're still stuck, submit a bug report from the Account tab in the app or email us using the link below.